By purchasing from Pretty Girl Cosmetics you agree to our return and exchange policy in full, as listed below.

All opened, used or custom products are final sale and cannot be returned, refunded, or exchanged due to the nature of our business.

DAMAGED OR INCORRECT ITEM RECEIVED:

If your item arrives damaged or we have shipped you an incorrect item, please email info@prettygirlcosmetics.com with photos of the damaged or incorrect item. We will send a replacement for the damaged or incorrect item at no extra cost to you. 

Contact our office within 7 days of receipt for a refund or replacement.

LOST PACKAGE:

If your order appears to be lost, we advise you to contact us within the first 14 days of your order shipment. We will look into sending a replacement for your order after your package has shipped. We may require your replacement package to be sent with signature verification to ensure the package reaches you safely at your cost.

All shipments lost due to incorrect information in the order cannot be replaced or refunded.

RETURN, REFUND, AND EXCHANGES:

Returns and Exchanges are not accepted and only allowed at the discretion of our Sales Department according to the Lost Package,  Damaged, or Incorrect Item shipment policy.

SHIP RETURN TO:

ColorON Professional
Attn:   Sales Dept
1526 SW 13th Ct
Pompano Beach, Florida 33069

Refunds are issued for the original purchase price at the discretion of our sales team. Refunds will be issued minus the original shipping cost and the charge card processing fee of 10%.

CANCELLATION POLICY:

Our order fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. We will begin to process your order immediately after you click the Submit Order button. Therefore, your order CANNOT BE CANCELLED OR MODIFIED in any way once your order has been shipped.  If you made an error on your order the quickest way to correct this issue is to call our office immediately and speak with a sales representative.

*The swatches on our website represent our shades as closely as possible, however, the actual color may appear different on everyone.