By purchasing from Pretty Girl Cosmetics you agree to our return and exchange policy in full, as listed below.

DAMAGED OR INCORRECT ITEM RECEIVED:

If your item arrives damaged or we have shipped you a replacement item, please email info@prettygirlcosmetics.com with photos of the damaged or incorrect item. We will send a replacement for the damaged or incorrect item you received at no extra cost to you.

LOST PACKAGE:

If your order appears to be lost, we advise you to contact us within the first 14 days of your order shipment. We will look into sending a replacement for your order after your package has shipped. We may require your replacement package to be sent with signature verification to ensure the package reaches you safely at your cost.

All shipments lost due to incorrect information in the order cannot be replaced.

RETURN, REFUND, AND EXCHANGES:

Returns and Exchanges are only allowed on UNOPENED, UNDAMAGED products purchased through www.prettygirlcosmetics.com within 7 days of receipt.

SHIP TO:

ColorON Professional
Attn:   Sales Dept
1526 SW 13th Ct
Pompano Beach, Florida 33069

Refunds are issued for original purchase price at the discretion of our sales team, less original shipping cost.

All opened and used products are final sale and cannot be returned, refunded or exchanged due the nature of our business.

CANCELLATION POLICY:

Our order fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. We will begin to process your order immediately after you click the Submit Order button. Therefore, your order CANNOT BE CANCELLED OR MODIFIED in any way once if your order has been shipped.  If you made an error on your order the quickest way to correct this issue is to call our office immediately and speak with a sales representative.

*The swatches on our website represent our shades as closely as possible, however, the actual color may appear different on everyone.

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